Why Your Salon Needs Multi-Channel Reminders In a busy grooming salon, a single "no-show" doesn't just cost you a fee—it leaves a two-hour hole in your day that could have been filled by a loyal client. While email is great for details, 90% of people read a mobile message within three minutes. GroomSlot combines the high open rates of mobile messaging with the professional detail of email.
The Intelligent "WhatsApp-First" Logic We’ve built our system to be as cost-effective and reliable as possible. You shouldn't have to pay for an SMS if your client is already active on the UK's most popular messaging app.
- Phase 1: The 48-Hour Email: Automatically send a detailed email two days before. This is perfect nudge to remind your customers of their upcoming service.
- Phase 2: The 24-Hour Smart Message: One day before the groom, GroomSlot attempts to deliver a professional WhatsApp reminder. It’s faster, more personal, and allows for interactive buttons.
- Phase 3: The SMS Safety Net: If the WhatsApp message cannot be delivered (for example, if the client doesn't have WhatsApp), our system detects the failure and instantly sends a traditional SMS. This ensures 100% reach without you having to check a thing.
Total Control Over Your Communication You are in the driver's seat. Within your GroomSlot dashboard, you can enable or disable each channel and set the exact timing for every trigger. Want emails at 72 hours and WhatsApp at 12 hours? It’s just a click away.
Why you'll love it
Maximum Engagement
Reach clients on WhatsApp, where they are already chatting with friends and family, for the highest possible response rates.
Guaranteed Delivery
The automatic SMS fallback means you never have to worry about "undelivered" messages again.
Custom Brand Voice
Fully editable text allows you to keep your messaging warm, friendly, and uniquely yours.
Frequently Asked Questions
How many reminders can I send?
Our Professional Plan includes 200 SMS and WhastApp messages/month, while Enterprise includes 500/month. If you want to add more you can purchase a top-up. There are no limits on emails.
Will I be notified if a message fails?
You don't need to monitor it. The system handles the "WhatsApp-to-SMS" switch automatically. If WhatApp fails it'll fallback to SMS.
Can clients amend their appointment?
Every reminder includes a link to their Customer Portal. They can, if your salon policy allows it, request a reschedule directly from their phone.